What is a Fox Custom Tune?

I recently had an issue with my Fox 38 Fork and decided to send it back to the Fox Factory Service Center to get it fixed. In this video, I show you what happened when I sent my fork back to the service center. Fox performed a lower leg service, decreased travel form 170mm to 160mm on my Fox 38 Fork, and tuned the fork to my weight and riding style.

The Fox 38 fork is a high-performance suspension fork designed for mountain biking enthusiasts and professional riders. It features a robust design, top-notch damping performance, and impressive adjustability, making it a popular choice for riders who demand the best from their equipment. Whether you're hitting the trails for a day of enduro riding or competing in a cross-country race, the Fox 38 fork is an excellent option for anyone looking for a high-quality suspension fork.

If you're experiencing any issues with your Fox 38 fork, you may need to send it to the Fox Float Factory Service Center for service. This can be a daunting task, but with the right information, it can be a simple process that will get your fork back in top shape in no time.

Before sending your Fox 38 fork to the service center, there are a few things you need to do. First, check the warranty on your fork. If it's still under warranty, you'll need to contact Fox customer service to start the warranty claim process. They will provide you with a Return Authorization (RA) number and instructions on how to send the fork to the service center.

If your fork is no longer under warranty, you'll need to purchase a service from the Fox Float Factory Service Center. They offer several different service packages, including a basic service, a fork rebuild, and a damper service. You can choose the package that best suits your needs and budget.

Once you have your RA number and have selected the service you need, you'll need to prepare the fork for shipping. Make sure the fork is clean and free of any debris. Remove any accessories, such as air springs, and wrap the fork in protective material, such as bubble wrap or foam. Place the fork in a sturdy box and attach the RA number to the outside of the box.

When sending your fork to the service center, it's important to choose a reliable shipping carrier. Make sure to properly insure the fork for its value, as Fox will not be responsible for any damage that occurs during shipping.

Once the fork arrives at the Fox Float Factory Service Center, the technicians will perform the service you selected. They'll diagnose any issues with the fork, clean and inspect it, and replace any parts that are worn or damaged. They'll also perform a thorough test of the fork to ensure that it's functioning properly.

The turnaround time for a Fox 38 fork service can vary, but typically takes 1-2 weeks. Once the service is complete, the technicians will ship the fork back to you, fully tested and ready to ride.

In conclusion, the Fox 38 fork is an exceptional suspension fork that's designed to provide riders with the ultimate off-road experience. If you're experiencing any issues with your fork, don't hesitate to send it to the Fox Float Factory Service Center for service. With the right preparation, shipping, and service package, your fork will be back in top shape in no time, ready for your next adventure on the trails.